I'm so so sad :(

Yesterday while preparing to go to work, I took out my pink coach bag & put all my barang inside. Just before I step out of the house, I notice the stitches came out slightly but I was not too bothered cos I'm rushing for time! *I'll post pics tomorrow*

While I'm in the cab, on the way to my parents place to hitch a ride in my sis car, the part where the stitches came out become more of an eye sore to me, Colin bought this bag for me in Feb which is just 2 mths ago & the stitches already start coming out.

After I reach home, I went to look for the receipt cos I remember the sales assistant told me there's 6 mths warranty but not too sure if this is covered but I still wanna try my luck. I search my whole room but couldn't find the receipt, so went to call the outlet instead

This kind sales assistant which I didn't get her name say will call me back after I describe the damage to her, since I misplace the receipt they really need to look thru their system.

Her supervisor by the name of June called me, I explain the damage to her one more time & she's really patience listening to me (bravo for that!). She say thats not covered under warranty as its wear & tear!! I told her if its one year after I own the bag I'll believe its wear & tear, not 2 mths!! This is really ridiculous, we're talking about Coach here, not those pasar malam bags leh. She requested me to bring down the bag, I told her earliest is either this Fri or Sun cos I'm working, I promise to call her before I go down.

Today I couldn't make it in time to hitch a ride in my dad's car so decided to work from home, Colin suggest that since I'm more available in the noon ask me to bring my bag down to Taka, I called the outlet to make sure June is around & estimate my arrival time is around 3pm.

2.15 - I was already at Taka but just happens June went down for lunch, I went to walk around aimlessly for a good 1 hour.

3.15pm - I went back & June is back! I show her the bag & again she say that is under wear & tear!! I told her this is only bought 2 mths ago & I didn't even use it on a daily basis, how can it wear & tear so fast!! The shop is quite crowded & I'm quite sure some of the ladies there have heard me quite loud & clear.

June went off to a room, maybe talk to her boss & I went to kpo in the shop, see & touch new bags then she came to me saying "we'll waived off the charges this time round cos we value you as our customer (by right I have to pay $40 to get the problem fixed), so I told her quite loud I pressume that this is Coach, I expect your bags are off high quality & its really a bag I love so much!!! I dun expect wear & tear to show just after 2 mths, its really something I cannot accept!

After getting the necessary paperwork done, I casually ask how long does the repair take, she told me 1 to 2 mths *faintz*, since I'm not paying a single cent for the repair I just have to wait. She say she'll call me again on Thurs to see how the repair will be done after she speak to her vendor.

But I really have to give thumbsup for their service, they're so patience & really return my calls, even though I'm still sad at the end of the day, their good & patience service really put a smile on my face. In all conversation with me, they'll greet me as "Ms Audrey, can u pls sign here or Ms Audrey, I'll take down ur number to return ur call". This is what I call good customer service & they value me as their customer, it makes me feel worthwhile going thru all the hassle.